Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of the AllFamilyOffices website at www.allfamilyoffices.comand the purchase of digital data products offered by AllFamilyOffices ("we", "us"). By using our website or purchasing our products, you agree to these Terms.

Our products are designed for and sold exclusively to businesses and professional users (B2B). By purchasing, you confirm that you are acting in a professional or business capacity and not as a private consumer.

2. Products and Services

AllFamilyOffices provides digital data products, including family office contact databases, delivered as downloadable files (Excel, CSV). Products are digital goods delivered electronically after payment via download link sent by email.

3. Purchases and Payment

• All prices are listed in USD and include applicable taxes where required.
• Payment is processed securely by Stripe, Inc. We do not store your payment details.
• Upon successful payment, you will receive a download link via email.
• Each purchase grants a single-user, non-transferable license to use the data for your internal business purposes.

4. License and Permitted Use

When you purchase a data product, you receive a limited, non-exclusive license to:

• Use the data for your internal business operations, including outreach, research, and analysis.
• Store the data within your organization's CRM or internal systems.

You may not:

• Resell, redistribute, sublicense, or share the data with third parties.
• Publish the data publicly or make it available for download.
• Use the data for illegal purposes, including spam or unsolicited bulk communication that violates applicable laws (CAN-SPAM, GDPR, etc.).

5. Confidentiality

The data products you purchase contain proprietary information compiled by AllFamilyOffices. You agree to treat the data as confidential and to implement reasonable security measures to prevent unauthorized access or disclosure.

6. Data Protection Compliance

You are responsible for using the purchased data in compliance with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nDSG). You must ensure you have a lawful basis for any outreach or communication with individuals listed in our databases.

7. Refund Policy

Due to the digital nature of our products, all sales are final and no refunds are offered once the data has been delivered.

Our products are digital datasets delivered instantly via download link after purchase. Once delivered, the data cannot be "returned" in a meaningful way. This policy is standard for digital data products in the B2B industry.

Before You Buy

We encourage you to make an informed purchase decision:

• Each product page includes detailed descriptions of what's included, record counts, and data fields.
• Contact us at info@allfamilyoffices.com before purchasing if you have questions about coverage or format.

Technical Issues

If you experience technical issues with your download (broken link, corrupted file, missing data), contact us at info@allfamilyoffices.com. We will resolve technical delivery issues promptly, including re-sending download links or providing replacement files.

Disputes

If you believe there is a significant discrepancy between what was advertised and what was delivered, contact us with specific details. We will review your case individually.

8. Data Accuracy

We make reasonable efforts to ensure the accuracy and freshness of our data. Contact records are verified against publicly available business registries and professional directories. However, we do not guarantee 100% accuracy, as business contact information changes over time.

9. Intellectual Property

The AllFamilyOffices website, brand, design, and proprietary data compilation methodology are owned by AllFamilyOffices. You may not copy, reproduce, or create derivative works of our website or brand materials without written permission.

10. Termination and Data Deletion

We may terminate your license if you breach these Terms, including unauthorized redistribution, resale, or use of the data in violation of applicable laws. Upon termination, you must permanently delete all copies of the purchased data within 30 days and confirm deletion in writing upon request.

11. Limitation of Liability

To the maximum extent permitted by law, AllFamilyOffices shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services. Our total liability shall not exceed the amount you paid for the specific product in question.

12. Governing Law

These Terms are governed by the laws of Switzerland. Any disputes shall be resolved in the competent courts at our registered office in Switzerland.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact

AllFamilyOffices
Website: www.allfamilyoffices.com